• Have you ever wondered why some organisations thrive and grow in spite of all odds and severe economic conditions, while others struggle?
• Have you noticed that customers are willing to pay more and stand in a queue to buy a particular product or service?
• Have you experienced the power of people as the “best and most credible” advertisers compared to any other marketing campaign in the world?
• Did you realize that some people and organisations help bring out the best in you?
• Do you want to know how to create a true differentiator for yourself and your company, and become “best-in-class”?
Learn how to create a great culture that attracts and retains good customers, employees, and partners by moving away from traditional command and control methods to a more enabling, empowering, and partnership approach. This book provides you step-by-step guide with best practices implemented by the most successful businesses across the world.
UNCOVER IN THESE PAGES…
10 powerful steps for creating long-term financial success, a strong brand, and the leadership in marketplace.
• Learn to create profitability and leadership
• Develop a deeper understanding of CorE purpose for your business
• understand your current culture and how to move towards a desired culture
• Find out how to create a learning organisation that remains at the forefront of your industry
• Find out how to create an organisational structure that empowers people who are closer to value zones
• Discover the key role played by Information Technology to innovate and support products and services, delivering true value to your customers
• Learn who are your real customers and discover how to create the right service design to serve them better
• Find out how to listen to your customers, employees, and partners, and to understand what they are saying and what they really mean
• Find out how to empower people to innovate new business models, products, and services to meet ever-increasing customer demands
• Learn how to set the right goals and create systems and processes to measure the right outcomes